Refund policy

At Lulu Gala, we want your little princess to love her dress. If you are not perfectly satisfied, we accept returns within 30 days of delivery.

Conditions: Items must be in original condition: unworn, unwashed, and with all tags attached. Dresses with makeup stains, perfume scents, or missing tags will not be accepted.

Fees: A flat return shipping fee of $9.95 will be deducted from your refund.

Final Sale: Custom-sized dresses and items marked 'Final Sale' are not eligible for return or exchange.

Returns are handled in Los Angeles. The 30 days start at delivery.

If the dress was ordered for a fixed event, try it on as soon as it arrives so an exchange can still be arranged within the window.

To start a return, contact admin@lulugala.com with your order number and event date.